The hotel industry is one of the many sectors within hospitality and tourism and so far, one of my personal favorites. Thinking back on a recent experience at a hotel or resort, I think about my vacation to Mexico. With the white sand beaches seconds from the building and food and beverages at every corner, the hotel industry has a lot that they can do to accommodate guests with the best experience. As every hotel I have been to has its own touch, it is important to differentiate yourself in the industry and know what makes one want to come to your business instead of others. As it is all about your guests’ experience, it is necessary to have clean facilities and accommodating staff to overall reach the maximum satisfaction for all who stay at your hotel. Throughout the films The Best Exotic Marigold Hotel and The Second Best Exotic Marigold Hotel, one is able to see what they can bring into their hotel or lodging experience to truly embody the guests temporary home. This blog will encompass my personal thoughts in addition to new information that has broadened my horizons on this industry.
Throughout the movies, one is able to gain a new perspective on starting up a business from nothing to something amazing. While creating a warming environment for guests and embracing true authenticity is key, one must have a plan on how they will make and maintain their business to keep all guests happy. Having engaging activities and strong customer service leaders in the business is necessary and crucial to keep the business operating and afloat. Having staff that stands behind and backs the business will ensure a strong community feel to ensure guests are being given an experience above and beyond expectations. Simple gestures such as interacting and supporting guests in any situation allows for a trust and connections that will mean a lot for your business for returning and new guests.
In thinking about this sector of the hospitality and tourism industry, I know that this is where I would like to spend part of my career. Whether it be a position higher up in a cooperate chain or just being part of an individually ran hotel, this sector would suit me well as an individual. I feel that most of my personal characteristics align with what is needed within a hotel: leadership and communication. In addition, I feel as if my bubbly personality would allow guests to feel excited to be at the hotel where I work and allow for an environment that is upbringing and welcoming. I personally would love to be in a warm location with close proximities to recreational land where guests could enjoy activities outside of the hotel facilities. While the experience in the hotel would be a main focus, having things for guests to do outside of their lodging is engaging and allows them to have a more memorable experience. Overall, I feel as if my presence in a hotel, resort, or lodging facility would be a good step for me to begin to understand what goes behind this sector in the industry.
If I had all the money and time in the world, I would open an individual lodging business in Hawaii that encompasses the true beauties of the land while enjoying peace and serenity. This would be done on land near the water, where the least damage could be done to the environment and its’ species. I would include many facilities that would provide guests with room, food, drink, and activity choices. My main focus would be on creating a Zen environment that would allow guests to feel relaxed and comfortable in this hotel allowing for the best experience possible. In addition, I would make strong efforts to acknowledge and specialize each guest’s experience to make them feel as if they are part of a community while they are enduring their stay. Making sure that our lodging emphasizes that our target audience is those above 18 who need to kick back and connect with themselves and the environment would be our focus. This dream hotel would truly embody my vision of the perfect resort for the employees and guests who visit.
When thinking of my dream stay at a hotel, I would have to pick my vision above. But if I had to choose a location currently running, I would choose the Loews Ventana Canyon Resort in Tucson, Arizona. This resort has always stood out to me in the past as it offers so many luxury features while having a beautiful view of the mountain ranges in the desert. The climate in Arizona has always been one of my personal favorites as it has a dry heat with low humidity. This climate, in addition to the beautiful scenery and facilities, would drag me to vacation here in the near future post COVID-19. Overall, the hotel industry is seeming like a pretty promising sector for me when I start my career. I would hope that I can incorporate my skills from my public relations background but embody the field in the hospitality and tourism industry all-in-all to create the job just right for me.
Sam's Blog Spot 